Monday 27 March 2017

What it truly means to ‘sell a pen’.


On 27 March 2017, Monday,

Our boss, Ng Shone Fone shared a story about a meeting he had with our sales team, last week, on 24 March, Friday.

One of our sales team member asked Mr. Ng, on how was he going to pitch the idea of selling a pen to a customer.

Mr. Ng shared on today's weekly meeting, that regardless on “When we are selling a pen, equipment or anything at all. It is all about gaining customers' trust and once that is achieve, the flow of doing so is very simple.

“We (first) show how we can come into an understanding on (finding out) what is our client’s application & purpose on getting the product. So that we can find out what is the best solution or model we can provide for them.

“Once the specification is done, (along) with the solution. Our focus is about providing our services to our customers while empowering them with a good impression (to remember us by).

“Our job is not to show what products we have for sale but to leave them with a good impression of our services.”, he stated and pointed our that we should focus more on finding the best solution/model to suit our clients’needs first.


Mr. Ng added that we cannot force or insist our customers to just buy our products and 'seal the deal'. He encouraged us that we should prioritise with leaving our customers with the knowledge that we care about their needs first.

Finally, we would like our dear readers to keep in mind that in order for customers to know the true value of one’s business, it is quite visible and noticeable from the way how we conduct our services. Always aim to communicate with empowering words and to show that you care.

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